USE OUR KNOWLEDGEABLE CUSTOMER SERVICE
All our customer service is done by our own staff. We all work closely with the rugs and can answer your questions about colors, texture and quality. Order from us with confidence. You’ll be 100% satisfied. Call us for more information on any rug or for help with placing your order. If you are looking for a particular rug, call our knowledgeable customer service while you are online. They can suggest rugs and you can view them while you talk.
OUR WEBSITE IMAGES:
The digital images we display have the most accurate color possible. However, due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen.
We make every effort to show you an image of the exact size and shape of the rug you are purchasing. If this image is not available, we display the standard rectangular rug. Be advised that the pattern on some shapes and configurations may vary from that of the rectangular image.
Sizes and colors may vary from that of the rectangular image.
SHIPPING IS EASY
Most rugs are shipped by United Parcel Service (or Federal Express). Large sizes are shipped by truck. Free shipping on all rugs.
Shipping charges for Padding, Stair Rods, and Capture Products are included in the price.
OUR 30 DAY GUARANTEE
Our guarantee is simple. If you’re not satisfied with any item, for any reason, simply return it within 30 days for exchange or refund (except made-to-order items and some special order items). If returning an item, please use your preferred carrier and provide the tracking number to a Peerless customer service representative. Please call us and request a Return Authorization Form, that you will need to include when returning your package. Please pack securely and we suggest you insure for full value. Once the item is received and inspected, refunds will be issued in full, less our shipping costs.
If you’d like to exchange an item that doesn’t work, call our toll free number for help in reselecting. We sincerely want to be of service and we’re happy to answer your questions about designs, colors, sizes, etc.
In the case that an item is defected or damaged, please call our toll free number for a call tag. When we receive your returned item, we can then quickly process the refund in full.
Send returns prepaid in original condition to:
Peerless Imported Rugs
Attn: Returns Department
3033 N. Lincoln Ave.
Chicago, IL 60657
FLAME RETARDANT SERVICE
Many state and local governments require flame retardant treatment for fabrics to be used in public places such as hotels, restaurants, theaters, churches, hospitals, etc. This treatment is available for all rugs and tapestries. We welcome your questions about our flame retardant service.
Call toll free with questions, (800) 621-6573
During our 85 years in dealing with Oriental Rugs, we’ve met many of the world’s finest weavers. Over time we’ve developed wonderful relationships with these people, and we’re pleased to recognize some of them here.